The only way to reach us — and the only contact address we have — is support@walkorlose.com. We don’t have a phone line, a chat widget, or a physical mailbox for correspondence.
Email us: support@walkorlose.com. Include the email address on your Walk Or Lose account so we can find you fast.
Support
For anything about your account, a program, a payment, or the app itself. Help us help you by including:
- The email address on your account
- The program name (if it’s about a program)
- Screenshots of what you’re seeing, if relevant
Scoring disputes
If you think your steps were counted wrong or a non-completion was recorded in error, email us within 72 hours of the issue. We review every case individually and may ask for exported step data from your device. See the FAQ for how scoring and the sync grace window work.
Privacy requests
Access, export, correction, and deletion of your data are self-serve in Settings → Privacy inside the app — or email us and we’ll handle it within 30 days. Details in the Privacy Policy.
Account deletion
You can delete your account from the app, or follow the steps on the account deletion page. Withdraw your balance first — deletion is permanent.
Press & partnerships
Same address, support@walkorlose.com — put “Press” or “Partnership” in the subject line and it reaches the right person.